Terms & Conditions
As part of the repair process, it may sometimes be necessary to re-format the computer’s internal or external hard disc drive(s) and/or to re-install the Microsoft Windows® operating system (or similar). Both these procedures are carried out only as a last resort and after FSE Computer World has attempted all other means of repair.
All data, regarded by the customer as either required, important and/or critical, should be backed up (saved to another hard disc drive or to removable media, for example, a CD-R or DVD-R disc) prior to any such re-installation of software such as Microsoft Windows®, or the re-formatting of your computer’s internal or external hard disc drive(s). Re-formatting of the hard disc drive(s) means that all data will have been erased. The computer will have been returned to “Factory Settings” after re-installing Microsoft Windows® in other words, to the state it was in when it left the manufacturing facility. The backed up data can then be re-installed on the computer.
Computer data can be lost for a number of reasons: for example, problems affecting the computer’s internal or external hard disc drive(s), by a virus or spyware infection, corruption of data files and/or folders. The only effective safeguard against the risks associated with loss of data is to maintain a regular backup procedure. FSE Computer World will be pleased to advise on this.
For FSE Computer World, the protection of a customer’s personal or business data is a matter of course. FSE Computer World ensures that all its managers, engineers and field technicians observe the standards of the General Data Protection Regulation 2018 and act in accordance with the regulations contained therein.
Personal data contained on, or transferred from, PCs, terminals and hard drives or disks shall, at all times, be processed fairly and lawfully and anonymised.
With the exception of a customer’s personal contact details and the details of all transactions with
FSE Computer World, all other data, however sourced and necessarily held on our computers or external hard drives or disks during the execution of the works, shall be deleted, using a secure format, on completion of the works.
FSE Computer World is careful to protect personal data and the details of any transactions a customer makes with us over the Internet.
FSE Computer World No-Fix-No-Fee Policy
Our No-Fix-No-Fee policy means simply that if FSE Computer World does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made.
Exclusions to the No-Fix-No-Fee policy
When the customer requests FSE Computer World not to proceed with a repair which it is able to effect to resolve the problem. In this case the customer must pay our minimum charge for diagnostics (£25).
When FSE Computer World is able to resolve the problem or effect the repair, but the customer does not possess the required software disc or product key. If the computer’s Operating System is to be re-installed, the customer must provide FSE Computer World with an original licensed Operating System disc and a valid Product Key. In this case the customer must pay our minimum charge for diagnostics (£25).
When FSE Computer World provides a clear and precise diagnosis of a failed component / software issue but the customer decides not to proceed with the replacement / repair . In this case the customer must pay our minimum charge for diagnostics (£25).
The policy does not apply to data recovery, virus or spyware problems, issues with third parties or to cases in which the computer suffered from power surges.
FSE Computer World accepts no responsibility for loss of computer data, however caused, including any alleged loss occurring during data recovery.